Frequently Asked Questions

Frequently Asked Questions

You have questions, we have answers. Find answers to frequently asked questions related to scheduling, billing, fees, and much more. If you can’t find what you’re looking for in our FAQ section below, use our online submission form.

How do I schedule a New Patient appointment?

If you are new to Bion Healthcare and want to become a client with us, call us at 888-354-2466 to get started.

I’m not an Indiana or Florida resident, can I still become a patient with Bion Healthcare?

No. In order to become a patient at Bion Healthcare, you must be a resident of Indiana or Florida.

Do I need to have an established Primary Care Physician to become a patient?

If you are a client with us, we require you establish care with a Primary Care Physician within the first 3 months to continue working with us.

Do you have an age restriction to become a patient?

Yes, you must be at least 5 years of age to become a patient with us.

What happens after I schedule a New Patient appointment?

After you call us to become a new patient, you’ll receive an email invitation to the patient portal. This is a cloud-based online electronic healthcare record system that serves as the center of your communication with Bion Healthcare.
After you’ve set up your patient profile, you will need to complete several forms. Your answers will be the basis for your discussions with your provider during the New Patient appointment.

How long will it take to complete filling out the patient portal?

The process of completing forms on the patient portal takes approximately 15 minutes. We require the forms be completed 7 days prior to your New Patient appointment. If the information requested is not completed at least 7 business days prior to your New Patient appointment, we cannot guarantee your Bion Healthcare provider will have time to review those records. Instead, your records will be reviewed in detail during your New Patient appointment, which will be limited to only 60 minutes regardless of the time spent reviewing your records.

What are the three steps to the New Patient process for Functional Medicine Clients?


1. New Patient Consultation
During the 60-minute New Patient appointment, your provider and you will cover your medical history, health goals, complications you’ve had reaching those goals, and preliminary thoughts on areas that need to be addressed. Also, your provider will determine the diagnostic labs required and will place an order for diagnostic testing at LabCorp for another day.

2. Labs
Schedule an appointment at a LabCorp near you and have your labs drawn. Your lab testing must be completed at least 7 days prior to your Case Review appointment.

3. Case Review
During the 60-minute Case Review appointment, your Bion Healthcare provider will review your laboratory results, discuss a personalized treatment plan, and schedule a follow-up 60-minute appointment (typically 90 days later).

How long does it take to complete the New Patient process?

It will take you 2 – 4 weeks to finish the three steps of the New Patient Process.

What are the costs associated with the New Patient process?

New Patient Consultation – The cost of the New Patient appointment is $100. The $100 non-refundable deposit secures your New Patient appointment and begins the process of gathering your medical data. Please note, we do not refund deposits.

Diagnostic Labs – Labs vary in cost depending on your insurance and the types of labs requested by your Bion Healthcare provider. Bion Healthcare utilizes LabCorp for lab collection. If you have medical insurance, you can utilize that insurance toward the costs of the labs. While you may be able to utilize your insurance toward the costs of the labs, you may still need to pay out-of-pocket for a portion of your labs. In general, we advise patients to expect between $25 and $1500 for out-of-pocket costs based upon previous patient experience.

Case Review – The cost of the Case Review is $200. When schedule your Case Review appointment, we will collect from you a $200 non-refundable deposit that secures your Case Review appointment . This non-refundable deposit is applied toward your Case Review appointment. Please note, we do not refund deposits.

What if I am unable to afford your services?

Although you pay upfront for our services at Bion Healthcare, we can provide you with a “SuperBill” that you can turn into your insurance for possible reimbursement. The qualification and amount of reimbursement are wholly dependent upon your insurance policy and their coverage of out-of-network providers.
There is financing available to you through Advance Care, a third-party credit services company designed for medical centers. Through them, you can stretch out your payments, making your costs very manageable through low monthly installments. Click here for more information.

How long do I have to wait to see a provider for a New Patient consultation?

We understand it’s difficult to schedule with a Functional Medicine provider. The good news is we are a bold, new Functional Medicine company and accepting new clients. You can expect to see a Bion Healthcare provider as soon as 7 days. Call us at 888-354-2466 to get started.

What is the process for completing paperwork on the Patient Portal?

1. Click on the link embedded in the email we send you “Bion Healthcare – New Patient Information ” which will take you to the OnPatient login.
2. You’ll need to create a new account using the email you provided us.
3. You will then be prompted to set up your password and security questions.
4. After your account is set up you will be allowed to log in. Use the username provided when you scheduled your Initial Visit.
5. Once in the portal, please click on the Doctor’s tab and click on the name of your Bion Healthcare provider.
6. Next, click on the Documents tab and complete the Questionnaires provided to you. This process will take you between 15 minutes. This section needs to be 100% completed before your New Patient appointment with your Bion Healthcare provider.
If you have any questions about the portal, or cannot log in, please contact us at (888) 354-2466.

Will my Bion Healthcare provider review previous medical records during the New Patient appointment?

If you wish, you may upload your medical records from the past 2 years at least 7 business days before your New Patient appointment. This allows your Bion Healthcare provider time to review your history before your 60-minute New Patient appointment.

Will you call my doctor and obtain my medical records?

No, it is your responsibility to obtain previous medical records from other physicians or health care providers that you wish one of our medical providers to review. You can also have your healthcare provider fax your healthcare records to our office at 317-973-6858. It is your responsibility to contact our office to confirm we have received any sent records from your healthcare provider.
If records are received less than 7 business days prior to your New Patient appointment, we cannot guarantee your Bion Healthcare provider will have time to review those records. Instead, those records will be reviewed in detail during your New Patient appointment which will be limited to only 60 minutes regardless of the time spent reviewing your records.

Can my Bion Healthcare provider also function as my PCP?

No. We do not offer this service to patients. You will need to establish, or continue care with a PCP outside of Bion Healthcare.

When should I arrive for my New Patient appointment?

Please sign into the virtual consultation room via the link provided on your OnPatient account 10 minutes prior to your appointment. This will allow you to ensure you have a quality internet connection and will maximize your appointment time with the provider.

What happens if I arrive late for my appointment?

Your Bion Healthcare provider will be online in the virtual room and available to speak with you during your scheduled time. Time lost due to lateness or absence is not available for a refund and the provider will not extend the appointment to complete any unfinished business.

What diagnostic lab centers do you use for lab testing?

We work with several diagnostic testing companies. While we utilize LabCorp for most of our phlebotomy and laboratory testing, we also work with ELISA/ACT Biotechnologies and Vibrant America.

Where do I purchase supplements recommended by my Bion Healthcare providers?

All of the supplements that are recommended by your Bion Healthcare provider are available for purchase through Fullscript with whom we contract. Your Bion Healthcare provider will establish for you an account with the online pharmacy. Your provider will email you a link to your account so you can purchase the recommended supplements, and have them shipped directly to you.

However, even if you’re not a client, you can still sign up and access our favorite supplement providers. To sign up, simply visit our store’s landing pages, browse and shop.

**WE DO NOT ACCEPT REFUNDS ON ANY SUPPLEMENTS OR PRODUCTS SOLD** We also do not accept refunds through the mail.

What are your office hours?

Monday – Friday 8:00AM – 5:00PM.
Saturday – Sunday 8:00AM-12:00PM. (Acute Care Visits Only).

How do I reach your office?

Phone calls will be responded to within 24-48 hours (during weekday hours).
To reach our office, call: 888-354-2466. Should you reach the answering machine, please leave your full name, birthdate, and reason for your call and we will respond at our earliest convenience.
For established clients, the patient portal is the best way to communicate with our office staff. Please utilize this benefit whenever possible. Bion Healthcare providers will only respond to patient-related emails within the patient portal.

Are you available for medical emergencies?

We are not available for emergencies. If you have a medical emergency, call 911 and/or go directly to the nearest emergency room (ER).

How do I request a prescription refill?

For prescription refills, your Bion Healthcare provider may require an appointment depending on how long it has been since your last appointment with them. If your provider are willing to call in a refill, we ask that you have your pharmacy fax over a medical refill request. Our fax number is 317-973-6857. It may take up to 72 business hours to process a prescription refill. Please plan ahead to make sure your medications do not lapse.

Can I reach my Bion Healthcare provider by email?

We ask that you utilize the patient portal and direct your email question to the appropriate person. You are able to email the front office for scheduling or general questions, the billing department for billing questions, the online store to ask a questions about our products or the status of online orders, and our Bion Healthcare providers if you have a general question.

Can I email my provider and ask my provider a question?

Email is provided as a benefit to you. It is the best way to ask one of our staff a simple question or to make a simple request. Email is not meant to be used instead of an appointment with your doctor. While our providers have made themselves available to answer your questions or to communicate with you via the portal, they may require an appointment with you if they feel that your questions would best be answered in an online consultation.

What is your policy for appointment cancellations?

There is a 72 hour (3 business days) cancellation and rescheduling policy. Your appointment must be canceled or rescheduled at least 72 hours (3 business days) prior to your consultation time or you forfeit the nonrefundable appointment deposit. You must cancel your appointment by calling us at 888-354-2466.
Appointment slots are valuable, so we ask if you know you need to cancel or reschedule please let us know as soon as possible so that we may offer your appointment slot to another patient.

Bion Healthcare

Bion Healthcare offers a personalized approach to healthcare. No trip to the doctor’s office required. With virtual access to our medical providers and treatments mailed to you, Bion Healthcare is functional health and wellness made easy.